Refund and Return Policy
Last updated: December 13, 2023
Welcome to DietHelper.coach, operated by DietHelper. We are committed to ensuring customer satisfaction, and to this end, we have established a fair and transparent refund and return policy. Please read the conditions below carefully.
- Types of Products
1.1 Physical Products: Physical products, such as tape measures or calipers, are subject to specific return conditions.
1.2 Digital Products: Digital products have distinct refund terms.
- Returns of Physical Products
2.1 Return Conditions: Physical products can be returned within 30 days of receipt, provided they are undamaged and in their original packaging.
2.2 Return Fees: Return fees are the responsibility of the customer, except in cases of defective products or errors on our part.
2.3 Process: To initiate a return, contact our customer service at contact@diethelper.coach. We will provide you with detailed instructions.
- Refunds for Physical Products
3.1 Inspection: Returns will be inspected upon receipt. Refunds will be issued within 7 business days following return approval.
3.2 Refund Method: Refunds will be processed using the same payment method as the original purchase.
- Returns and Refunds for Digital Products
4.1 Refund Conditions: Refunds for digital products are available within 15 days of purchase, provided the box containing the USB key has not been opened and the package remains sealed.
4.2 Process: To request a refund for a digital product, contact us at contact@diethelper.coach with your request.
- Customer Support
For any questions or assistance, please contact our customer support team at contact@diethelper.coach.
We reserve the right to update this policy at any time. Please check this page regularly for the latest information.
